Package Forwarding Service In Japan

Terms of use

In using this website you are deemed to have read and agreed to the following terms and conditions.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Revision to terms of use

We may revise or add to the services and terms without prior notice. we reserve the right to amend, add, delete to these terms of use from time to time without notice. Revision or addition will become valid when we have posted on our site. In those cases, the users of JPN-Depot will comply with the revised version of terms of use.

Prohibited use

Our registered members shall not perform any activities described below.
•Improper or illegal purposes of use of our forwarding services.
•Infringing upon the rights of the company or another third parties, including but not limited to trademark rights, copyrights, design rights, patent right, portrait right, publicity rights)
•Engaging in conduct linked to fraud or other criminal activities.
•Shipping items prohibited from exporting from Japan, or import to your country.
•Shipping items that are not lawfully yours.
•Providing us false information.
•Accessing our service illegally, except as otherwise expressly permitted by JPN-Depot.
•Uploading, posting or transmitting any abusive, threatening, offensive deceptive materials.
If we suffers damages caused by a registered member who violates the conditions above, the company reserves the right to pursue damages against the registered member.

Loss or Damage

We are not liable for any delays, loss or damages in transit from merchants to our warehouse.

In case of damage or loss in transit from our warehouse to your house, the actual damage cost will be compensated By EMS insurance. If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen is paid for the actual loss. Clain amount under 20,000JPY is free of charge. It is possible to upgrade the claim amount of by paying 50JPY for each 20,000JPY. THe upper limit on the compensation to be paid is 2,000,000JPY.

Item inspection

JPN-Depot has the right to open and inspect any packaged arrived at our warehouse for security purposes and to verify compliance with export laws and to confirm the product description that you submitted to us without prior notice. but we do not open any package with wrappings. We do not have any obligation to perform these visual inspection however, inspection results do not represent a guarantee of any sort with regard to the quality of the relevant product, the presense or absence of defects.

If we find that the item description you provided to us is not accurate, we may request you to provide additional information about the item that you purchased, otherwise we may refuse to ship the item to your house. In those case, we will notify you vie email.

Prohibited items

The following items may not be shipped via EMS due to laws/provisions condition. Items that are considered to be dangerous for air transfer under the "Dangerous goods regulations" by IATA cannot be posted.

Explosives and hazardous materials Gunpowers Fireworks, firecrackers, ammunitions Flammable liquids Lighter fuel, paint Compressed gasses Fire extinguishers, aqualungs, dust removers (spray type), portable condensed oxygen, helium gas, gas stove burners for camping, gas for portable stoves, gas for lighters Flammable materials Matches, lighters Oxidizers Bleach, peroxidative agents, oxygen generators for personal use Oxidizers Chloroform, insecticide transpirators (heat type) Poisonous substances Mercury, batteries Radioactive substances Plutonium, radium, uranium, caesium