Plesase read before using our services
Please make sure to read the following contents before using our services.
Cash On Delivery payment
We do not accept an order with COD(Cash On Delivery) payment. Please do not choose the words like "代引き" at checkout. We are most likely to reject a package with COD payment.
There are several items that cannot be shipped from japan to overseas. Please refer to the link below for the details.
Prohibited items to ship internationally
an item over 30kg
We cannot ship an item with over 30kg on EMS. The weight includes the weight of package and/or wrapping. Please confirm with the merchant if your item weighs around 30kg.
Item value of over 200,000 yen
We do not accept an item with over 200,000 yen. If an item values over 200,000 yen, we are required to write special documents for the custom and are not supporting it. Also, we do not consolidate or repack packages if their total value gets over 200,000 yen.
less than 2 lithium batteries can be shipped from japan on EMS but no more than 2 lithium batteries. If your items comes with more than 3 lithium batteries, we have to ship separately. we cannot ship them in one shipment. And there are countries that don't accept lithium batteries at all. please consult with the custom at your country for condition of acceptance.
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