FAQs
Question: I want to buy an item with the weight of over 30kg.
Answer:
An item with the weight of over 30kg is not acceptable on EMS. If you are planning to buy an item that weigh around 30kg(30000g), please contact directly to a merchant about the item weight. If we receive an item that weigh over 30kg without notifying us beforehand, we may refuse to receive the package. If you have any doubt about the item weight and want us to check, send us the item URL, we'll check the weight for you.
Other questions in this category
- Which carrier do you use to ship an item?
- Is there any prohibited items that cannot be shipped?
- How much does it cost to ship my package?
- How long does it take for my package to get to my house?
- What is Repack Option?
- What is Consolidation Service?
- I would like to know about tax and duties.
- I would like to know where my package is at now.
- Can you insure my package when you ship?
- What happens if my item is damaged when arrived at your warehouse?
- Can you ship my package to other address in Japan?
- I want to buy an item from a merchant outside of Japan.
- How do you process my item when arrived at your warehouse?
- I would like to know international shipping fees and the service fee beforehand.
- I want to buy an item with the weight of over 30kg.
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