Question: How do you process my item when arrived at your warehouse?
Here is how we process your order.
1. we receive your item from a merchant.
2.we notify you of the arrival of your item by email.
3.You can then either choose to have it prepared for shipping straight away or wait until other purchases have arrived and send them in the same package.
4.We receive a shipping request from you via our website.
5.we perform visual inspection and pack your item more if necessary for shipment.
6.we notify you of the international shipping fee and our handling fee.
7.You make a payment via PayPal or Bank transfer through our website.
8.We confirm your payment.
9.We ship it to you on EMS or other carrier if preferred and send the EMS tracking number by email.
During our business hours, Monday to Saturday, 9am to 6pm, our operation staffs process your shipment. we may ship your package the next day if your payment is made after 4pm(local time) but we try as much as we could to ship in the same day. If you have any special instruction for your shipment, feel free to enter your instruction when submitting the shipping request. we have the form for special instruction. Please note that we do not take instruction like below
・I want my package to arrive at my home on specified date and time.
In addition, shipment may take longer depending on your instruction, in that case, we will contact you by email.
Other questions in this category
- Which carrier do you use to ship an item?
- Is there any prohibited items that cannot be shipped?
- How much does it cost to ship my package?
- How long does it take for my package to get to my house?
- What is Repack Option?
- What is Consolidation Service?
- I would like to know about tax and duties.
- I would like to know where my package is at now.
- Can you insure my package when you ship?
- What happens if my item is damaged when arrived at your warehouse?
- Can you ship my package to other address in Japan?
- I want to buy an item from a merchant outside of Japan.
- How do you process my item when arrived at your warehouse?
- I would like to know international shipping fees and the service fee beforehand.
- I want to buy an item with the weight of over 30kg.
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